Wonderful people! Pristine furniture and wonderful atmosphere!
Don't get me wrong, the furniture is very nice. However the customer service and business practices are very poor. My experience went as follows:
-one week later the chair NEVER came, I called.
-What happened to my chair? they sold it to another customer (even though I already paid in full)
-(remember a matching set)
-While I can't say for sure, it seems as if it was sold from under me AGAIN, even though it was paid for as before.
Horrible customer service for this place and the furnature was not good at all. I purchased a dining room table and chairs, and it was delivered on the day I requested. As I latched the butterfly leaf into place the wood split on one of the seems in the leaf of the table where the wood was glued together. I called, sent a picture, and they agreed it was no good and said they were coming to pick it up and refund my money. When the same gentelmen who dropped it off came to pick it up (who of which were part of the management/ownership of this business) they were rude, argued with me, insulted my home, and cursed me while walking from my front door. I will never do business here again and suggest anyone else who may be thinking about doing business here to go elsewhere.
-it has been another week as I am writing this review, hopefully I will be receiving my chair in the near future if it doesn't get sold of course.
-they agreed except for a different chair that was not in stock which I was OK with as I was told up front I would get in a week.
WARNING….Look Elsehwere! Absolutely horrible experience. They work with a Builder Rine and Rine from Shippensburg, that is another disaster story. Gary does not respect his prospective customers, does not respond, he does not do as promised and when the work was done we have several disasters we will have to live wih because they never came back to fix them. The gentleman who works for Gary is totally incompetent, can not take a simple message and pass it on to be addressed so they installed the wrong tile that had to ripped out and redone and when they redid it they made a mess on the tile, nasty glue that will not come off. Do I really want them to come back and make a worse mess? We have uneven grout lines, left glue all over the tiles I can not remove with anything I have tried, had to cover it all with rugs. The tiles they did lay are not patterned well and look ridiculous. We have chipped tiles that were fine before they grouted, we inspected them to be sure but after they grouted the tiles, 3 were cracked and chipped ones were not replaced or made right. I have missing grout in my expensive armstrong luxury vinyl floor and a hump under one tile that will likely void the warranty. They are not a certified Install dealer, first mistake we made in allowing them to even do the work. They are the most frustrating bunch to work with. No respect, no service, no calls back, one mistake after another and not fixed properly. I We had them do tile, flooring and blacksplash work. the carpet look ok and we hope is laid properly, we hope! They do not respond to calls, never call back and do not reutrn to fix their mistakes. Utterly incapible to do a good job let alone a nice one! Run from this dealer and shop elsewhere or you will be spending money to do the job twice.
-Told me it would be delivered in 2 weeks.
I had a wonderful experience at this store. The customer service was excellent and the furniture is very good quality. Delivery on time. Will definitely return.
I was not refunded the entire amount for the previous furniture, which I understood as I requested additional services for next day delivery of the next set and taking the original set back. However, even though I was understanding with them for that, they repeated to show the same lack of professionalism and customer care when failing to deliver the second chair on the set date. I'm not the type to complain about a simple business mistake, however when it happens more than once with the same result, I believe it is important to inform other potential customers of my unsatisfactory experience with this company. It seems as though once they get your money they couldn't care less about their customer or even so much as attempt to make up for it in the smallest way.
-I want my full set now as I already paid and am in my new house. Told them I wanted an all new set (they took it back) (also I want it all delivered the next day)
-Was delivered on correct date, with no protective pads (promised they would be included due to all hard wood floors), and the exception of one piece of furniture, my reclining chair.
-next day got all the furniture except said chair (again, ok was coming in a week as agreed)
-Their response... "There was an issue and it will be coming in 2 and a half weeks" (sound familiar?)
-Went to location and picked out furniture, great experience.
-They said another customer came in ready to take it away and sold it.
-I was told I'd get my chair in 2 and a half weeks
-I'm moving, need all new furniture
Porters Carpet Furniture is a US Furniture Store based in Shippensburg, Pennsylvania. Porters Carpet Furniture is located at 7960 Molly Pitcher Hwy, Shippensburg, PA 17257, USA.
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